{"id":10,"date":"2026-02-21T10:42:42","date_gmt":"2026-02-21T10:42:42","guid":{"rendered":"https:\/\/mrithikaclay.com\/?page_id=10"},"modified":"2026-02-21T10:42:42","modified_gmt":"2026-02-21T10:42:42","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/mrithikaclay.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p>\ud83d\udd04 Return &amp; Refund Policy \u2013 MRITHIKA<\/p>\n\n\n\n<p><strong>Effective Date:<\/strong> February 2026<br><strong>Website:<\/strong> <a href=\"http:\/\/www.mrithikaclay.in\">www.mrithikaclay.in<\/a><\/p>\n\n\n\n<p>At <strong>MRITHIKA<\/strong>, we take great care in packaging and delivering our clay products. Due to the fragile and handmade nature of clay cookware, we request customers to carefully read our Return &amp; Refund Policy before placing an order.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Return Eligibility<\/h2>\n\n\n\n<p>Returns are accepted only under the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product is received in a damaged or broken condition.<\/li>\n\n\n\n<li>The wrong product has been delivered.<\/li>\n\n\n\n<li>The product has a major manufacturing defect.<\/li>\n<\/ul>\n\n\n\n<p>To be eligible for return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You must inform us within <strong>24 hours of delivery<\/strong>.<\/li>\n\n\n\n<li>Clear photo and unboxing video proof must be provided.<\/li>\n\n\n\n<li>The product must be unused and in original condition.<\/li>\n<\/ul>\n\n\n\n<p>Without proper proof, return requests may not be accepted.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Non-Returnable Items<\/h2>\n\n\n\n<p>The following cases are not eligible for return or refund:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Damage caused due to improper handling after delivery.<\/li>\n\n\n\n<li>Cracks or breakage due to incorrect seasoning or heating process.<\/li>\n\n\n\n<li>Minor variations in color, texture, or finish (as clay products are handmade).<\/li>\n\n\n\n<li>Change of mind after purchase.<\/li>\n\n\n\n<li>Used products.<\/li>\n<\/ul>\n\n\n\n<p>Clay cookware requires proper care and seasoning before use. Please follow usage instructions carefully.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Refund Process<\/h2>\n\n\n\n<p>If your return request is approved:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We will offer either a replacement or refund.<\/li>\n\n\n\n<li>Refunds will be processed within <strong>5\u20137 working days<\/strong> after approval.<\/li>\n\n\n\n<li>Refund will be credited to the original payment method.<\/li>\n<\/ul>\n\n\n\n<p>Shipping charges (if applicable) are non-refundable unless the mistake is from our side.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Replacement Policy<\/h2>\n\n\n\n<p>If the product is damaged during transit:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A replacement will be shipped after verification.<\/li>\n\n\n\n<li>Replacement processing may take 3\u20137 working days.<\/li>\n<\/ul>\n\n\n\n<p>We ensure proper packaging, but transit damage must be reported immediately.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. How to Request a Return<\/h2>\n\n\n\n<p>To request a return or refund, contact us:<\/p>\n\n\n\n<p>\ud83d\udcde +91-8125872846<br>\ud83d\udce7 <a>gopikaramancha2@gmail.com<\/a><\/p>\n\n\n\n<p>Please include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Clear photos of the product<\/li>\n\n\n\n<li>Unboxing video<\/li>\n\n\n\n<li>Description of the issue<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Important Note About Clay Products<\/h2>\n\n\n\n<p>Clay cookware is naturally fragile and requires:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Proper seasoning before first use<\/li>\n\n\n\n<li>Slow heating process<\/li>\n\n\n\n<li>Avoiding sudden temperature changes<\/li>\n<\/ul>\n\n\n\n<p>MRITHIKA is not responsible for damage caused due to improper usage.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Policy Updates<\/h2>\n\n\n\n<p>We reserve the right to update or modify this Return &amp; Refund Policy at any time. Changes will be posted on this page.<b>mple page.<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udd04 Return &amp; Refund Policy \u2013 MRITHIKA Effective Date: February 2026Website: www.mrithikaclay.in At MRITHIKA, we take great care in packaging and delivering our clay products. Due to the fragile and handmade nature of clay cookware, we request customers to carefully read our Return &amp; Refund Policy before placing an order. 1. Return Eligibility Returns are [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/mrithikaclay.com\/index.php\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mrithikaclay.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mrithikaclay.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mrithikaclay.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mrithikaclay.com\/index.php\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":1,"href":"https:\/\/mrithikaclay.com\/index.php\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":83,"href":"https:\/\/mrithikaclay.com\/index.php\/wp-json\/wp\/v2\/pages\/10\/revisions\/83"}],"wp:attachment":[{"href":"https:\/\/mrithikaclay.com\/index.php\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}